Privacy Policy

L'Espérance Vitré 21 Boulevard des Rochers 35500 Vitré France Phone: +33 2 99 75 01 71

We collect the following data when you use our website: • Contact form: name, first name, email, phone, message • Reservation form: name, first name, email, phone, date, number of guests, preferences • Cookies: browsing preferences, analytical data (if you accept cookies)

Your data is used to: • Respond to your contact requests • Process your reservation requests • Improve our website and services • Comply with our legal obligations

The processing of your data is based on: • Your consent (forms, analytical cookies) • Performance of a contract or pre-contractual measures (reservations) • Our legitimate interests (service improvement) • Our legal obligations (data retention)

Your data is retained for: • Contact requests: 3 years after last contact • Reservations: legal retention period for accounting documents • Analytical cookies: maximum 13 months

Your data may be shared with: • Our internal team to process your requests • Our technical service providers (hosting, email) • Authorities if required by law We never sell your data to third parties.

Under GDPR, you have the following rights: • Right of access to your data • Right to rectification • Right to erasure • Right to restriction of processing • Right to data portability • Right to object To exercise these rights, contact us by phone at +33 2 99 75 01 71 or via our contact form.

Our website uses cookies: • Essential cookies: necessary for website operation (language preference, cookie consent) • Analytical cookies: to measure audience (Google Analytics) - only with your consent You can manage your cookie preferences via the banner displayed on the website.

We implement appropriate technical and organizational measures to protect your data against unauthorized access, modification, disclosure or destruction.

If you believe your rights are not being respected, you can file a complaint with the CNIL (French Data Protection Authority): www.cnil.fr